B/OSS

US Cellular

FCC Tracking Voluntary Bill-Shock Performance

The FCC has launched a website to keep wireless operators on track and keep consumers informed of their progress in fighting bill shock. ...More
April 20, 2012 By Tim McElligott
Posted in News, Billing
The Executive Panel on SaaS

Three senior execs deliver some cold reality on software-as-a-service as the back-office model of the future for the industry as a whole, but acknowledge the meaningful future it has in certain applications and for certain market segments. ...More
April 3, 2012
Posted in Reports, Billing, Revenue Management
TracFone Ranks High in Customer Experience as Wireless Industry Tanks

The average ratings for wireless carriers in the 2012 Temkin Experience Ratings placed the industry 13th out of 18 industries in the study. ...More
March 13, 2012 By Josh Long
Posted in News, Customer Experience Management
Slide Show: Who Said It? – Notable B/OSS Quotations

Yogi Berra doesn't have a monopoly on great quotes. Check out some of the best sayings offered by industry leaders and B/OSS contributors over the past few months. ...More
January 19, 2012
Posted in Galleries, Customer Experience Management, Revenue Management
6 Questions on Customer Centricity with U.S. Cellular

This Q&A features Mike Irizarry, executive vice president and CTO, U.S. Cellular, who answers six questions on customer centricity. ...More
January 18, 2012
Posted in Articles, Billing, Customer Experience Management, Service & Network Management
US Cellular Snubs Apple's iPhone

Apple's terms apparently didn't make financial sense for the wireless provider. ...More
November 4, 2011 By Josh Long
Posted in News
Carolina West Looks for Rural Competitiveness

Looking to grow its competitiveness in rural markets, Carolina West Wireless needed to implement a next-generation customer management and billing platform. ...More
June 21, 2011 By Tara Seals
Posted in Articles, Billing, Customer Experience Management, Revenue Management
US Cellular Tackles Everest-Like Mountain of Transformation

Decision-making in BSS/OSS transformation is not a simple topic, but that's exactly what Michael Irizarry, executive vice president of engineering and CTO of US Cellular, tackled Wednesday in the opening keynote of the B/OSS Live! show in Washington, D.C. ...More
June 15, 2011 By Tara Seals
Posted in News, Billing, Service & Network Management
Image Gallery: B/OSS' Best Back-Office Innovators

Innovation changes lives for the better. Check out our photo gallery that highlights the best back-office innovators. ...More
March 4, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
B/OSS’ Best Back-Office Innovators

The difference between creativity and innovation is that innovation is applied creativity. Innovation changes things for the better. These are the Best Back Office Innovators of the past, very tumultuous year. ...More
March 1, 2011 By Tim McElligott
Posted in Articles, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery