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Slide Show: The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...More
May 16, 2012
Posted in Galleries, Customer Experience Management
Apple Strong, RIM Weak in Customer Satisfaction Index Debuts

The American Customer Satisfaction Index found Sprint to be best among the major carriers in wireless service, while cable companies are licking their wounds over the numbers they registered for television service. ...More
May 15, 2012 By Craig Galbraith
Posted in News
BSS, OSS Suddenly Sexy at CTIA

The terms themselves may not be sexy, but they now represent the tools that enable segmented offers, fair use, personalization, innovation, capacity management, network integrity and a quality user experience. ...More
May 9, 2012
Posted in Blog, Customer Experience Management, Service & Network Management
Allot To Buy Ortiva Wireless in Mobile-Video Management Move

Allot did not reveal the financial terms of the agreement, but disclosed that Ortiva will contribute between $3 million and $5 million in revenues for the second half of the year. ...More
May 1, 2012 By Josh Long
Posted in News, Revenue Management, Service & Network Management
Agama Technologies Monitors IPTV in Latin America

Agama Technologies has announced an expanding footprint across Latin America, with two telecommunications operators in the region having selected the Agama DTV Monitoring Solution for IPTV quality assurance. ...More
April 25, 2012 By Lindsay Welnick
Posted in News, Service & Network Management
cVidya Revenue Assurance Solution Gets 'HOT'

cVidya will provide complete Revenue Assurance services and business consulting for HOT’s TV, broadband, telephony, and VOD operations. ...More
April 23, 2012
Posted in News, Billing, Revenue Management
SevOne Assures Oversight of Russian Election

Performance-management company SevOne seizes on a very short window of opportunity to prove its prowess in a high-profile deployment. ...More
April 17, 2012 By Tim McElligott
Posted in News, Service & Network Management
Driving Cable Customer Loyalty From the Back Office

Preserving customer loyalty is extremely important to any company, but it is especially critical in today’s competitive TV market. Cable providers can deliver the type of service experience that drives customer loyalty with the right back-office solutions in place. ...More
April 13, 2012
Posted in Blog, Customer Experience Management
Rural Americans Love to Stream Video

The West streamed video more heavily than other regions, the Southeast played the most online video games, the Northeast shopped online more heavily than other regions, and the Midwest used business-oriented services in the home most frequently. ...More
April 12, 2012 By Lindsay Welnick
Posted in News
Comcast, Colorado Station Air Adult Film Instead of 'Good Morning America'

Porn and Good Morning America don't typically air on the same channel. In Colorado Springs, however, the two were switched in an unlikely mix-up. ...More
April 12, 2012 By Lindsay Welnick
Posted in News

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