B/OSS

Wireless Services

Cloud-Service Adoption Slashes Churn

A new study shows that the addition of a cloud-based, second-line service or the adoption of cloud storage and service management tools both reduces churn and increases ARPU. ...More
February 2, 2012 By Craig Galbraith
Posted in News, Revenue Management, Service & Network Management
Aperio CI Busts Bill Shock with Auto-Alert Feature

The debut of Aperio’s auto-alert function comes on the heels of the recently announced agreement between the FCC and the wireless industry to protect consumers from bill shock. ...More
October 26, 2011 By Craig Galbraith
Posted in News, Billing
Allot, Openet Team on Policy/Charging Solution

The new joint solution is designed to enable mobile operators to evolve their prepaid charging environments into real-time revenue engines. ...More
October 18, 2011
Posted in News, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery
FCC, U.S. Wireless Industry Come to Terms on Bill Shock

Supported by wireless providers representing about 97 percent of U.S. wireless customers, the voluntary commitments were made after the FCC proposed rules last year to address the pervasive problem of bill shock. ...More
October 17, 2011 By Josh Long
Posted in News, Billing
When Convergent Charging Met Policy Management

While service providers create next-generation data services, it’s important to keep in mind that their customers also want to get their new services in a simple and intuitive manner. This is where value-based pricing comes into play. ...More
September 28, 2011 By Rebecca Prudhomme
Posted in Blog, Customer Experience Management, Service & Network Management
When Martin Cooper Speaks

The father of the handheld cellular phone will be speaking at the Real-Time Communications Conference & Expo at his alma mater, IIT, in two weeks. B/OSS Editor Tim McElligott got to him first. ...More
September 19, 2011 By Tim McElligott
Posted in Articles, Billing, Service & Network Management
Huawei Leads SDP Market Set to Break $5 Billion Mark in 4 Years

A new report finds Huawei to be the overall SDP market leader, with momentum that could knock Ericsson from its perch as No. 1 in services and Oracle, which is tops in the software segment. ...More
September 1, 2011
Posted in News, Service Creation & Delivery
Alcatel-Lucent Boosts Mobile Broadband in Taiwan

Chunghwa Telecom is turning to Alcatel-Lucent for a network upgrade that will tackle an exploding demand for high-bandwidth mobile services in that Asian nation. ...More
August 31, 2011 By Craig Galbraith
Posted in News, Service & Network Management, Service Creation & Delivery
T-Mobile Takes Direct Carrier Billing to Next Level

T-Mobile USA, which launched direct carrier billing for the Android Market two years ago, is rolling out a new program that extends that service to purchases from virtually any online source. ...More
August 2, 2011 By Craig Galbraith
Posted in News, Billing
Some People Call Me the Space Cowboy

Because they have a comprehensive view of the customer, knowing their business and personal needs, location and so on, service providers (unlike over-the-top players) can offer their subscribers the right plans, at the right time, to match their demands. ...More
July 22, 2011 By Rebecca Prudhomme
Posted in Blog, Customer Experience Management, Service Creation & Delivery