Enhancing Customer Relationships Through Order Orchestration

Convergys and Billing & OSS World (B/OSS) magazine will host a free Webinar that shows how end-to-end order orchestration can be achieved and how it can positively impact your business. Included in these lessons about order orchestration are the benefits of working with an integrated and intelligent channel management process, and using IP technologies to virtualize the enterprise and create a complete customer profile.

This Webinar will discuss:

• End-to-end order orchestration, from shopping and order configuration to order processing and decomposition
• Key components for creating a unified customer view
• The benefits of strong human factors expertise and practices
• Lessons learned from implementing integrated and intelligent channel management
• Ensuring a consistent experience across all interaction channels

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