The Life of a Customer Inquiry: Common Challenges and the Latest Communication and Mapping Technologies to Improve Service

Join this webcast to experience a day in the life of a customer inquiry and how contact centers are positioned to respond. Through this sequence of events, we'll examine some of the latest communication, data quality, location and mapping technologies available for faster, more efficient and personal interactions.

Key Topics for Discussion

• Common customer issues and questions
• Inbound query channels
• Contact center processes
• Contact center technology enhancements
• Additional technology enhancement options for the enterprise
• Integration/compatibility with current tools and systems
• Returns on technology investments

Learn how to create lasting impressions with service improvements that help keep customers.

Sponsored by:

Speakers:
Lisa Sutrick is the Director of Product Management with Pitney Bowes Business Insight's Customer Communication Management portfolio and has over 20 years of experience in the document composition market. She has strong knowledge of related applications and determining how technology can best be applied to solve customer business problems in key industries such as telecommunications. Her background includes product development, customer support and marketing success.

Jeremy Peters is a Solution Architect for the Communications Sector with Pitney Bowes Business Insight's Global Services team. He has over 14 years of experience in professional services as developer, analyst and architect, specializing in the application of GIS technologies for customers across various industries. His background includes experience with a wide range of technologies, methodologies and applications in a variety of operating environments.