e-Billing IQ: the 7-Minute Opportunity

Available: On Demand

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Posted September 15, 2010 in Webinar, Billing, Customer Experience Management, Business Intelligence, Customer Care, Pitney Bowes, Print & Mail, Service Profitability, E-Billing

Speakers: Lisa Sutrick, Director of Product Management, Customer Communication Management, Pitney Bowes Business Insight; John Kowalonek, Founder and CEO, Sorriso Technologies

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How well do you understand your customers? Are you leaving money on the table?
It’s time to learn about the 7-minute opportunity for sustainable growth.

Discover how e-billing intelligence can serve as a powerful marketing tool for growing sales in a down economy – even transitioning customers from single or double-play to complete triple-play services.

Hear the latest strategies for targeting and promoting your complete offering to customers. See how today's software technologies provide advanced customer care and billing functionality for driving new business, improving cash flow, reducing service costs, and enhancing your green initiatives, all while increasing customer loyalty.

This e-billing topic is relevant across the communications sector, including such areas as:

Mobile, fixed line and digital communications providers
The smallest to the largest billing organizations
Statement print and delivery operations – especially printers that want to create a differentiated offering with the best of print and the best of online

Moderator: Tara Seals, Editor, Billing & OSS World

Speakers:
Lisa Sutrick, Director of Product Management, Customer Communication Management, Pitney Bowes Business Insight
Lisa Sutrick is the Director of Product Management with Pitney Bowes Business Insight's Customer Communication Management portfolio and has over 20 years of experience in the document composition market. She has strong knowledge of related applications and determining how technology can best be applied to solve customer business problems in key industries such as telecommunications. Her background includes product development, customer support and marketing success.

John Kowalonek, Founder and CEO, Sorriso Technologies
John Kowalonek, Founder and CEO of Sorriso Technologies, sets the pace of innovation in online customer care solutions that center on the billing, payment, and service events. With over 35 years in high-tech and experience across a wide range of technologies and businesses, Kowalonek is recognized as the industry’s practical, customer centric leader, creating some of the world’s most successful sites by blending technology, business, and process with a deep appreciation for the end user’s goals. He began his self-care quest 10 years ago and hasn’t looked back – first as an integrator for eDocs, one the industry’s eBill pioneers and more recently with the introduction of Persona Solution Suite by Sorriso®, bringing leading edge eBill, ePay, self-service, and online marketing to even the smallest billers.

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