Stay Ahead of the Curve: Top 10 e-Billing Trends for Optimum Customer Care
Available: On Demand
Posted in
Webinar,
Customer Care,
E-Billing,
Pitney Bowes,
Self-Care,
Cloud,
Social Media,
Customer Experience Management,
Billing,
Data Analytics,
Churn & Customer Satisfaction
Speakers: Ray Grant, Senior Product Manager, CCM, Pitney Bowes Business Insight
The advancement of electronic bill presentment and bill pay capabilities represents a clear opportunity to reduce paper consumption, but it is only one of several ways your monthly bills can help you achieve your most pressing corporate goals. As more customers favor self-service solutions, telecoms and utilities that provide effective online billing tools are finding that they can save money, reduce churn, and do a good turn for the environment in the process. Although these benefits are being realized, organizations need to stay ahead of the curve by ensuring their e-billing processes keep up with market expectations. Attendees will learn the top trends impacting e-billing and the associated challenges and opportunities that these trends present. Trends that will be discussed include:
Speaker:
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Ray Grant is a Senior Product Manager with the Pitney Bowes customer communication management line of business. He first joined the Pitney Bowes Professional Services organization in 1999 to design and implement software solutions that helped customers fulfill their print stream engineering and document composition needs.