Tomorrow's Network Operations Center ... for Marketing?

Available: On Demand

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Posted November 9, 2011 in Webinar, Service Management, Network Management, Service & Network Management, NOC, Advertising, Customer Experience Management, Wireless, Wireless Operators

Speakers: Shlomo Angi , Director of SQM, TEOCO

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The engineering precision of service management solutions is used by operators around the globe to optimize network performance, find the root cause of network errors, monitor new service and handset rollouts, and plan for network evolution.

As the communications industry evolves toward customer-centric operations, service management solutions are becoming a core component of the emerging customer-experience solutions. These KPI-driven solutions are gaining a foothold beyond the technical teams to provide previously inaccessible quality of service metrics to drive campaigns, retention programs and future product strategy.

In this Webinar, we discuss how forward-looking operators are leveraging SQM solutions to provide unparalleled visibility to marketing, customer service and business users.

SPEAKER
Shlomo Angi, Director of SQM, TEOCO
Mr. Shlomo Angi has been working in all aspects of networks and OSS in the wireless industry for the past 17 years. Shlomo has been at TEOCO since May 2009 as a telecom analyst expert in Mobile technology and Service Quality Management. Before joining TEOCO, Shlomo worked for Nortel Networks for 9 years in the Wireless division in various technology & managerial roles including WiMax product line manager, New Technologies Introduction, 3G Marketing & Technical Sales Support, and Multi-technologies projects leader. Before Nortel, Shlomo worked for Telrad Networks (Nortel's partner) as a Wireless Business Line Manager where he coordinated technical and marketing aspects of all wireless (CDMA, TDMA and GSM) activities.

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