Balancing Act: Aligning Your Service Decisions with Your Strategic Goals

The pinnacle for any service organization is finding the balance between contradicting service objectives and achieving full alignment with the organization’s strategic goals. You need to produce a mobile workforce plan that ensures the right person gets to the right place, at the right time, with the right resources and minimizes your overall operating costs.

But how do you balance customer satisfaction with resource productivity? And what elements can be brought to a mobile workforce plan to make it more customer-friendly?

In this Webinar, we'll discuss how to maintain that balance and how to challenge your mobile workforce management vendor. We’ll explore:

• Identifying key objectives
• Examining “the human factor”
• Benchmarking for quality

Speaker:

Aviram Hinenzon, Vice President, Marketing, ViryaNet

As Vice President of Marketing, Aviram Hinenzon oversees both the development of ViryaNet’s leading product capabilities and extensive marketing programs. Previously, as Vice President of Product Management, Aviram worked closely with partners and customers to drive the vision for ViryaNet's next generation platform, G4. Prior to ViryaNet, Aviram served as the VP, Products for Wadago, Ltd., an Israeli-based privately held company. Aviram's extensive technical experience also includes positions of senior product management & system engineering positions at ECI Telecom (ECIL), TTI Telecom (TTIL) and the Israeli Ministry of Defense. Aviram holds a B.Sc. in Electrical Engineering from the Technion - Israel Institute of Technology.

Sponsored by:

*Content and Speakers are subject to change