Billing World and OSS Today Magazine
Search
Weekly E-mail Newsletter 

   
Beyond Software: Keys to CRM Success – Best Practices for Achieving ROI From Your CRM Solution

Date: Thursday, Apr. 17, 2008 2:00 p.m. ET
Sponsors: UDP, Billing & OSS World
Speakers: Dana Baker, COO, GVNW Consulting, Inc. Joel Daniels, CIO and Vice President, UDP Gerri Guiler, Manager, Information Resources and Billing, Integra Telecom, Inc.
Host: Tim McElligott, Editor in Chief, B/OSS



CRM does work.

And having the processes in place to leverage your billing and other operations support systems is the key to knowing – and retaining – your customers and selling with confidence to specific demographics.

Results can match expectations, especially when CRM software is flexible enough to meet your unique objectives.  Successful CRM programs employ a customer-centric philosophy that is established, promoted, and supported across the enterprise -- from top management to sales and the customer service representatives who rely on it daily.

Learn how to bridge the disconnect between the implementation of a technology solution and return on investment you expect from your customer solution by hearing from experts who have made it work.

This Webinar will provide real-world analysis of CRM’s place in the telecommunications marketplace, insight into technologies and processes that have worked, and a case study that proves it. In this Webinar, experts will:

  • Review the objectives of profitable CRM programs
  • Identify key components necessary to meet your objectives
  • Share lessons learned from the process of building a CRM module
  • Help you learn essential steps to maximize the CRM experience
  • Discuss a service provider who leveraged their billing solutions provider to realize their customer retention goals


 

Subscribe to Billing & OSS World Magazine
First Name Last Name
E-mail



   

Sponsored LinksB/OSS Magazine Announcements

See who the finalists and winners are, and view photos from the awards ceremony.
Discover the merits of revenue assurance on June 5th.
Hear how BT streamlined the introduction of new communications offerings - and without waiting for IMS to solidify.
Download, Applying Business Intelligence to Maximize Network Revenue, for best practices that increase revenue.