If networks were static, managing them would not be so complex, costly or resource intensive. But we know networks are not static. New technologies and processes are continuously introduced making their management a drain on the business and a distraction from a provider’s true goals: growth and profitability.
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If 20 percent of your customers were generating 90 percent of your profit, wouldn’t you want to know who those customers are? More important, wouldn’t you want to know as much as you could about those customers’ preferences, satisfaction and spending habits? Finally, do you want to be among the 87 percent of operators who say they want to improve their customer insight, or do you want to actually do it?
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Competing in the ever-changing and fast-paced telecom world is a serious and challenging business. Service providers are beginning to understand that billing offers the potential to be “the difference maker” – much like home team football fans become the “12th man” on the field. While the technologies that comprise business support systems continue to evolve, the basic “blocking and tackling” elements remain.
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Join this webcast to experience a day in the life of a customer inquiry and how contact centers are positioned to respond. Through this sequence of events, we’ll examine some of the latest communication, data quality, location and mapping technologies available for faster, more efficient and personal interactions.
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