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Business Agility for Communication Services Providers: A Few Simple Steps are a Great Way to Start
Sponsored by Access Commerce
This white paper from Access Commerce explains how to leverage the next generation of customer experience and configuration solutions for a real competitive advantage.
It will discuss the drivers forcing CSPs to make a concerted effort to become more agile and how improved business agility can help level the playing field for large enterprises competing with more nimble ...(More)
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Event-Driven Intelligence in Communications
Information has been described as a source of learning, the currencyof democracy and the oxygen of the modern age. That’s why somecompanies invest as much as five percent of revenues on informationand information technologies — constantly looking for new ways togain a competitive advantage.
Such an advantage is especially important in the telecommunicationsindustry, where bundled packages, new technologies, add-on services and ...(More)
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Outsourced, In-House or On-Demand: Which OMS is Best for your Business?
The competitive telecommunications marketplace continues to evolve driven by time to market pressures and the need to offer the latest services. CLECs, virtual network operators, and resellers of complex globally deployed networks now find themselves in the business of selling VoIP, VPNs, FMC, and trunk replacements, such as SIP trunking, just to remain competitive. Reselling next generation services is a ...(More)
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Evolving the Billing Infrastructure -- The Role of Network Edge Billing
Flat-rate pricing has removed complex price plans as a competitive weapon from a service provider’s arsenal. The advent of IP-based networks has the potential to move customer perception of value away from attributes associated with the network core such as connectivity, to those provided by device manufacturers, application, and content providers. In this environment how can service providers compete and ...(More)
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Common Information Modeling in a SOA Environment
Sponsored by Progress Software
This report explores in depth the Common Information Model (CIM) approach to data exchanges between systems. As Stratecast sees it, the mismatch between data models in diverse OSS/BSS systems is the real reason that integration has been so difficult and the benefits of SOA so hard to achieve. Stratecast analyzes CIM in the context of other integration ...(More)
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The Key to Survival: A Guide to Becoming a Customer-Centric Operator
Achieving the goal of developing long-term, mutually beneficial and profitable customer relationships requires a customer-centric organization using sophisticated, future-proof platforms, as stated in this white paper by JacobsRimell Ltd. By taking a holistic view to customer service fulfillment, telecom operators can align all the capabilities responsible for influencing the customer, enabling a consistent customer experience to be maintained, effective organization ...(More)
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